Kaiser Permanente, Stockton
As a Teleservice Representative, Mayela began her journey with the Education Fund with the goal of making her current job better and having the option to help patients face to face. She initially signed up to attend a few Critical Skills webinars, along with our Excel, Telehealth, and Introduction to Online Learning courses. She says, “I have attended a few of these webinars and I have learned a great deal. I truly enjoy them!!! They share how to see things from a different perspective and how to maintain a positive attitude by sharing tips for self-care. In a nutshell, they share ways to keep ourselves in check.”
By working with the Education Fund she says “I have been able to take classes and courses related to my job. Every training or class I have taken, has really made my job easier. I can’t emphasize it enough: there is always room for improvement, and you can’t go wrong by taking advantage of free training/education.” She goes on to share that she plans to definitely take advantage of what the Ed Fund has to offer and review the information and current programs available.
Mayela’s positive experience with the Education Fund has led her to become an unofficial ambassador: “Thanks to the support from my boss and the Ed Fund, we were able to create more awareness about the different opportunities the Ed Fund has to offer. In addition, we were able to coordinate for our department staff to attend the entire series of the Critical Skills Webinars currently offered by the Ed Fund. I’m so proud to be a member of the Ed Fund!!!”