Self-Development Webinar Series


The Self-Development Webinar Series is a series of six (6) 60-90 minute webinar trainings on key topics that help learners continue to learn and improve in relevant and timely critical healthcare skills. Participants will join a live virtual classroom session consisting of lecture, review, and takeaway tools they can use to implement the concepts addressed.

Upcoming Webinars

Click on the course title of the webinar to apply.

Digital Badging with Credly

The Education Fund has partnered with Credly’s Acclaim platform to offer digital credentials for all trainings in the Self-Development Webinar Series. These digital credentials offer learners a way to demonstrate acquired skills on topics ranging from emotional intelligence to service excellence to adaptability and resiliency.

Digital badges are verified proof from a credible source that show the world that whomever has earned a credential has verified knowledge, skills, or abilities. They also help learners publicize their accomplishments on social media, on a website and in their email signature and demonstrates that a learner’s knowledge is up to date.

How to Claim a Badge:

  1. Attend a webinar training in the Self-Development Webinar Series.
  2. Click Accept your badge in the notification email from
  3. Create a new account or log into an existing account.
  4. Claim your digital credential (you will also be asked if you would like to auto accept future badges from the Education Fund).
  5. Share your digital badge on destinations such as LinkedIn, Facebook, and Twitter.

Full Course Descriptions

See full course descriptions below or view/download a PDF version.

Cultural Sensitivity: Increasing Patient Engagement Through a Cultural Lens

Instructor: Kijafa Idalliah
This course seeks to increase participants’ understanding of implicit bias, where it comes from and how it shows up. Participants will be guided through a reflective activity to increase their own awareness of their own identities. Lastly, participants will explore tools and strategies to increase their ability to meet client needs in a medical setting.

Resiliency in Changing Times

Instructor: Jackie Welch
It’s easy to feel overwhelmed with the rapid changes taking place in technology, communication and working conditions during this global pandemic. So how do you develop the mindset and strategies to stay resilient and growth-oriented? This training will give you the mental framework and tools you need to prepare for change and to maintain a growth mindset amidst uncertain times.

What Do Patients Want? The Key to Enhancing the Patient Experience

Instructor: Dr. Thyonne Gordon
This training provides focused tools for working in the hospital setting and improving interactions with patients. Participants will put themselves in the patients’ shoes and learn effective ways to make the patient experience one that feels safe and secure such that the patient can reflect a positive experience on the surveys they take when returning home.

Self-Care for Healthcare Workers

Instructor: Dr. Thyonne Gordon
In this training, participants will acknowledge and discuss the realities of the challenges created by this pandemic, specifically the impact on everyone’s lives and workplaces. You will look at ways to practice intentional thought, take deliberate action, and strengthen virtual community building.

Working With Challenging Patients: Coping With the Impact of COVID-19

Instructor: Kevin Conboy, MSW
This workshop aims to address tactical strategies for successfully dealing with escalated patients, particularly those impacted by COVID-19. Participants will share their own experiences working with challenging patients at their jobs and will learn how to better understand these patients from an empathetic, trauma-informed perspective.

Developing Emotional Intelligence During Difficult Times

Instructor: DB Bedford
This training is facilitated through the lens of temperament theory, storytelling and the laws of attraction. Participants are introduced to these remarkable skills by way of innovative group exercises and by using an interactive personality instrument that decodes the various types of personalities we run across every day, in every situation.